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IT SUPPORT

Your challenge is our progress.

Our IT-Support Model

Your challenge is our progress

We ensure that your IT services run smoothly with the absolute minimum of down time and that issues are identified before they become major problems. Our experts help you with all kinds of implementations (software, hardware, management tools) and configurations.

Feel free to contact us for any questions related to your IT infrastructure.

OUR PROCESS OUR PRICING

1

Analyze

Together we analyze your needs through a free pre-assessment and propose a strategy in terms of hardware- and software implementation that suites your requirements.

Asking you the right questions will enable us to propose the right solutions.

2

Implement

We assist you with the proper implementation, migration and management of the recommended solutions that will optimize your everyday work.

Our experienced engineers are committed to provide high-quality services with state-of-the-art technologies for all kind of missions they are involved in.

3

Consolidate

We work on the reinforcement of your business continuity by:

    • Securing your data against security threats
    • Planning a prompt detection and response to incidents
    • Ensuring compliancy with data privacy regulations

Visit our dedicated landing page to discover our approach: https://www.keysec360.be

4

Monitor

We perform a 24x7x365 monitoring with alert sending whenever an event needs attention. This monitoring includes:

    • Hardware failures
    • Service failures
    • Update failures (Antivirus, Operating Systems, …)
    • Backup failures
    • Critical event logs on server(s) and firewall(s)
    • System bottlenecks (Disk, RAM, CPU, …)
    • Outdated software or hardware

While we also offer reactive support without monitoring, we strongly advise proactive monitoring being convinced that it can be delivered at similar cost as reactive hourly based support, however with more stability and less downtime suffering.

5

Fine-tune

Based on our monitoring, we take 2 types of action:

    • Immediate Intervention for critical alerts
    • Report and advise for warning alerts or bottlenecks

Our permanent monitoring allows us to fine tune your resources for optimal stability and protection of your work environment.