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Cloud backups & Monitoring

Leave no room for doubt.

VIEW OUR BACKUP SOLUTIONS VIEW OUR MONITORING SERVICE
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Causes & Costs of Data Loss

Soon or later, everyone understands the virtue of having automated cloud backups.
Some before a data disaster strikes, and the rest after…

hardware or system failure

human error

software or update failure

virus, malware, phishing scams

virtual or physical theft

natural disaster

%

of companies that suffer a major data loss go out of business within a year!

Learn from the data disasters of others. You can’t afford to go through them all yourself!

Remove or minimize human interaction because humans are the most unreliable factor when it comes to any backup strategy.

Forget about a backup strategy that isn’t set-and-forget, because you will forget-and-regret.

of companies don't have a disaster recovery plan

of hard drives die within 5 years of usage

of data lost is customer and financial data

of total data lost is due to email attacks

Our Cloud Backup Service

Despite local backups, your data is not protected against attacks, viruses, cryptolockers, theft or natural disasters unless they are replicated off site. KeyTech proposes automated and monitored online backup solutions to keep all your company’s data safe and promptly recoverable in a dedicated and secured storage space in our datacenter.

Monitoring & Alerting by e-mail of backup success/failure to Provider and Customer

Recovery interventions within 8 business hours following request of customer by e-mail or phone

KeyTech offers 3 types of cloud backups, depending on your infrastructure and needs:

File Replication

Scheduled backups with the retention period of your choice
OR
Real time synchronization of your local folders and files to make them available in the cloud.
OR
A combination of both options above

VEEAM backup virtual server(s)

Backup of virtual server(s) to the cloud with the retention period of your choice, allowing all kinds of restores
(from single file to full server)

VEEAM replication virtual server(s)

Your virtual servers are replicated  and mounted on a failover host in our datacenter, ready to be started for cloud computing and business continuity (DRP) if your local servers have become unavailable.

For this kind of replication :

  • the data volume is not compressed
  • a proxy agent must be installed
  • additional ports might have to be opened on the firewall.

Remark : you can combine the 3 types of cloud backups described above, depending on your needs

Pricing (choose your options and calculate your monthly price)

Our Monitoring Service

Our Servers and Network Monitoring Service checks the availability of your infrastructure  24/7/365 from outside the firewall and alerts you and our technical staff immediately if it detects downtimes.

We monitor the availability, performance and services of all your critical network devices: SQL Server, Mail Server, WEB Server, Firewall, …

 

We provide you with: 

  • 24/7 monitoring
  • Alerting
  • Reporting
  • Troubleshooting and error identification
  • Reactive and Proactive support
  • Strong Service Level Agreements

Pricing:

On site monitoring implementation : FREE OF CHARGE

Monitoring price : 10 € per month per monitored device (computer, firewall, switch)

Servicel Level Agreement

Basic
0
per month
  • 24/7 monitoring & alerting
  • Troubleshooting/support/problem resolution:
    0 min per month included (rate = 20 € per 15 min)
  • Intervention time :
    1 business day
Silver
15
per month
  • 24/7 monitoring & alerting
  • Troubleshooting/support/problem resolution:
    15 min per month included (extra = 15 € per 15 min)
  • Intervention time :
    8 business hours
Gold
30
per month
  • 24/7 monitoring & alerting
  • Troubleshooting/support/problem resolution:
    30 min per month included (extra = 15 € per 15 min)
  • Intervention time :
    8 hours 24/7

Liabilities

KeyTech assures that the backup of the data will never be transferred to any third party without the explicit content of the client and that it will take all necessary protection measures to prevent any breach in the confidentiality of the saved data or any unauthorized access, in accordance with the terms and conditions.

KeyTech assures that all the data will be rendered to the customer and afterwards permanently deleted from its storage at the expiration or ceasing of the agreement.

If the client orders a server failover configuration for the event of emergency cloud computing, the client assures that he will respect the services order form specifications and the related terms and conditions.

The daily backups will be processed during a window of time defined between the Client and KeyTech, generally between 8 p.m. and 6 a.m.
The Client should therefore ensure that its servers and that the Internet connection are working properly when the backup is in progress.
KeyTech will advise the Client by email or phone if the backup fails due to either a failure in the above-mentioned prerequisites or a more general disturbance in the public communication networks, for which KeyTech will not be liable.

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